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FTC: Vonage, cancellation dark patterns consumer protection case

US Federal Trade Commission · decided Nov 3, 2022 · Settled

The FTC alleged Vonage trapped customers with dark patterns and junk fees when they tried to cancel and kept charging them.

The case

Regulator
US Federal Trade Commission
Decided
Nov 3, 2022
Status
Settled
Outcome
Vonage agreed to pay USD 100 million in refunds and simplify cancellation.
Amount
$100 million

History

1 dated entry
DateEntry
Nov 3, 2022Decision: FTC: Vonage, cancellation dark patterns
WhenCase
Oct 13Notice is hereby given that the Settlement Conference previo in 18dnext dateFTC v. Uber (Uber One subscriptions)Notice is hereby given that the Settlement Conference previoActiveConsumer protectionN.D. Cal.
Nov 5Motion to Dismiss Hearing in 41dnext dateA.C. v. Altman (Tumbler Ridge)Motion to Dismiss HearingActiveConsumer protectionN.D. Cal.
Nov 6Motion to Dismiss Hearing in 42dnext dateKahn v. AnthropicMotion to Dismiss HearingActiveConsumer protectionN.D. Cal.
Dec 2Further Case Management Conference in 68dnext dateGavalas v. Google (Gemini)Further Case Management ConferenceActiveConsumer protectionN.D. Cal.
Sep 10Filed 15d agofiledTexas AG v. TikTok: deceptive child safety claimsDecidedConsumer protectionTexas Attorney General
Aug 26Filed 30d agofiledTexas AG v. Meta: child safety settlementSettledConsumer protectionTexas Attorney Generalover $1 billion
May 22Filed 4mo agofiledTexas AG v. Discord: child safetyActiveConsumer protectionTexas Attorney General
Dec 29, 2025Filed 9mo agofiledLyons v. OpenAI (Soelberg)ActiveConsumer protectionN.D. Cal.
Caption and links

Federal Trade Commission v. Vonage Holdings Corp., et al.

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